Support – Pup Ring

Shipping

Where do you ship?

We ship worldwide! Orders are shipped via USPS. Please see our Shipping Policy for current delivery times and options for your country.

How long will it take to receive my order

Every piece is made to order — it takes our team 7-10 days to craft your engraving. Once shipped, U.S. orders arrive within 4-7 days via USPS Priority Mail, and international orders may take 6-10 days depending on your location. You'll receive an email with tracking as soon as your order ships.

What payment methods do you support?

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

How can I track my order?

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business days, please contact us at support@pupring.com

Can I order as a gift for someone else?

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

How can I get a refund for my order?

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.

Frequently Asked Questions

How do I place an order?

Select your favorite piece, choose the material and personalize it! You can select the number of pendants, add your pet’s name, and upload a clear photo. Then add it to your cart. If you’d like to order more than one, repeat the process before checking out.

How long does shipping take?

It takes our team 7-10 days to craft the perfect engraving, ensuring your one-of-a-kind piece isright for you. Once done, it'll be on its way to you via USPS Priority mail, which takes 4-7 Days! International orders may take up to 6-10 days, depending on your location! Keep in mind: as soon as your order is shipped, you'll be receiving an email with the tracking number. 💌

Do you ship internationally?

Yes, we do. If you’re unable to select your country at checkout, please contact us at support@pupring.com

What are the necklaces made of? Is it real gold?

Our pieces are made from Medical Grade 316L Stainless Steel or Pure 18k Gold/Rose Gold Plating.

Are they waterproof?

While our pieces are water-resistant, we recommend removing them before showering, swimming, or using lotions and chemicals. This helps preserve the finish over time.

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Explore more personalized gifts. Any eligible discounts are shown in your cart after you add an item. Choose an item to personalize.

Pet Face Necklace$79.00~~$79.00~~ FREE with Buy 1 Get 1

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Furever Heart Bracelet$79.00~~$79.00~~ FREE with Buy 1 Get 1

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